Recruitment, Hiring & Screening
Our recruiting process starts with understanding and addressing your specific requirements. We leverage our corporate and regional operations and HR Teams to provide you with high quality Security Officers. Rigorous screening and hiring protocols help us place the right Officer to meet your needs. We are committed to diversity and providing equal opportunity to all who apply.
Development & Retention
We work hard to develop, recognize and support our Officers for long term retention so that you can enjoy a stable security team for years to come. We care about our Officers and know that a satisfied officer = a satisfied customer.
These efforts include:
- Officer Support Hotline
- Officer Mentorship
- Employee Rewards & Recognition
- Prompt, Efficient and Accurate Compensation and Pay Administration
- Professional Officer Training
- Weekly Payroll
- Free Uniforms
- Medical Plans
- Paid Training
- Holiday Pay
About ARROW SECURITY
After being wounded in the line of duty, retired New York City Police Officer Edward Ahrens founded ARROW SECURITY PATROLS in 1985. Ahrens continued to build his business over the next decade. When deteriorating health forced Ahrens to retire in 1995, A.J. Caro purchased the company with two partners to form what is now known as ARROW SECURITY. In the next decade, Caro acquired sole ownership of the company and he continues to serve as President and CEO.
A.J.’s philosophy for ARROW is simple. Provide clients with security solutions tailored to meet their specific needs and give them a world class level of service. This philosophy has helped build ARROW into one of the largest privately held security guard companies in the Unites States with a 97% customer retention rate and an average client relationship of over 15 years. This dedication to customer satisfaction runs deep throughout the entire organization and is what sets us apart from the competition.
We proudly provide tens of millions of guard service hours each year, protecting billions of dollars in property and assets. We are an approved, pre-vetted GSA Cooperative Purchasing Program Contractor.
We believe in local support for our partners and our communities. That is why we have Regional offices with dedicated management and HR Teams, 24 / 7 / 365 Regional Command Centers and local Field Inspectors / Supervisors to ensure we exceed our customer’s expectations. Safety, security, tradition, and service are our legacy.
Executive Staff
A.J. Caro
Chief Executive Officer
Arrow Security is fortunate to have A.J. at the helm developing strategic plans, overseeing technology solutions, and developing systems to ensure that every partner has a superior customer experience. A.J.’s security background spans 25 years, yet he remains a visionary leader, motivated to serve our partners and grow the company. A.J.’s commitment to customer service sets the tone for the entire organization and he regularly makes himself available to clients.
- 20 years as a Licensed Private Investigator
- Department of Defense clearance
- Named Top 40 Under 40 Business Person
- Smart CEO award
- Awarded Fastest Growing Company by Inc Magazine
Peter Curcio
Chief Operating Officer
MS, PEFP
Rock-solid operations are the foundation for exceptional service. In his prior career, Peter managed the entire NYC prison system. Today, he oversees our day-to-day administrative functions, manages internal affairs and works closely with the Chief Financial Officer to ensure that every partner receives the service they have come to expect of Arrow Security.
- Nearly four decades law enforcement experience
- Graduate of Harvard’s John F. Kennedy School of Government Executive Education Program
- Consultant to USDOJ / NIC
- Private Investigator, NYS
- 9/11 Responder
Brendon McDonald
Chief Financial Officer
CPA, CGMA
At Arrow Security, our priority is continuity of service. We count on Brendon to support our business foundations and track the bottom line so that we can continue to offer superior service to our partners for years to come. His expertise also ensures that we remain in compliance, not just with state and federal regulations, but with partner expectations as well.
Brendon is a proud member of the following organizations:
- New York State Society of Certified Public Accountants (NYSSCPA)
- Institute of Management Accountants (IMA)
- American Institute of Certified Public Accountants (AICPA)
- Financial Executive Networking Group (FENG)
- Society of the Friendly Sons of St. Patrick
Scott Sturgess
Chief Revenue Officer
BS, SSBB
Scott came to Arrow Security with over 25 years’ experience in the security industry. His leadership experience and background in sales management, product marketing and business development ensure that we will continue to rank among the most successful security companies in the nation.
- 23-year career with Honeywell in electronic security and safety
- Former Vice President of Business Development with Summit Security
Ray Maskell
Chief Strategy Officer
LSSMBB, MBA, MS
As an Operations Executive and Lean Six Sigma Certified Black Belt, Ray has a solid record of creating operational efficiencies, reducing waste, and delivering significant cost savings. When faced with a new business challenge, Ray steps back, identifies the root cause, and proactively corrects the underlying issue with the belief that you can’t find the best solution unless you know the real problem.
- Established 4 Lean Management System programs within Dow 100 companies, driving nearly $2B in annual savings and over $1.4B in new business growth opportunities
- Executed more than 200 continuous process enhancement and automation projects, improving processing, capacity, and productivity by up to 75%
- Certified Productivity Expert
- Certificate of Advanced Study in Information Security – Syracuse University
Robert Hopes
Executive Vice President, Client Services
ASIS CPP®
Security is an exacting business. No one knows that better than Robert, a retired NYPD Detective and former security business owner himself. He develops all company policies and procedures, standardizes operations, and ensures that we remain in compliance with all Federal, State and Local requirements. In so doing, he works closely with our team of Regional Vice Presidents and builds relationships with our partners.
- More than three decades law enforcement and security industry experience
- Combat Cross recipient, NYPD – Mayor Ed Koch
- LI Chapter Board Member, ASIS
John Reed
Executive Vice President, Operations
With a law enforcement background and more than two decades of security industry experience, John is a master of setting a strategic foundation for business success. We count on him to ensure client satisfaction while monitoring compliance, growing the business, and supporting his team.
- Vice President, Eastern Region for Command Security
- More than 25 years of security industry experience
- Former Police Officer, MA, and TN
- Member, ASIS
Kristen Hildebrant
Senior Vice President of HR
MBA MJLEL
Kristen is an experienced HR Leader specializing in talent acquisition, culture enhancement, compensation design, compliance, statutory matters and organizational learning and development. At Arrow Security, Kristen drives organizational transformation to support our “We Care” culture and growth objectives while fueling engagement and retention.
- Over 20 years of HR leadership and expertise
- Former VP of HR at a global background screening firm
- MBA from Dowling College
- Master of Jurisprudence in Labor and Employment Law from Tulane Law School
Michael De Paolis
Senior Vice President, NYC Operations
Licensed Private Investigator
With a law enforcement background, including 20 years as Detective with the NYPD and 15 years of private security industry experience, Mike has the background and expertise our clients rely on and is experienced in managing, mentoring, and driving teams to achieve results.
- Grew a small regional company w/$10M in revenue to a nationwide industry leader at $250M in annual revenue
- Built and operated the Emergency Response Function for large scale natural disasters and civil unrest, ensuring business continuity, with the core discipline of command & control
- Managed extensive Executive Protection division, providing protection to heads of state and business leaders, worldwide
- Tour de Force Executive Director & Co-Founder
Mike Mullady
Vice President of Protective Services
With a military and law enforcement background and more than 14 years of private security industry experience, Mike is an expert in setting a strategic foundation for business success. We count on him to ensure client satisfaction while monitoring compliance, growing the business, and supporting his team.
- S. Navy Reserve. Served in Operation Desert Storm and was awarded the National Defense Medal
- 22-year veteran of the NYPD. Retired as Detective Squad Supervisor
- 10-year career with MSA Security as Director of Operations
Frank Ciaccio
Vice President, NYC Operations
Frank brings over four decades of Security and Law Enforcement expertise to Arrow Security, with a diverse background encompassing both public and private sector roles. His leadership experience is unparalleled in the security industry. Frank's transition into the private sector as a Security and Performance Management consultant further enriches his skill set, making him a valuable addition to Arrow.
- Retired NYC Executive Officer and NYC Department of Correction Captain
- Extensive experience in managing complex security operations, government contracts, and large national accounts
- Volunteer firefighter for 44 years with the East Meadow Fire Department
Sean Walsh
Regional Vice President, Long Island
Sean Walsh is a seasoned security expert whose career progression has been marked by his dedication and proficiency in various positions including SOC Operator, Account Manager and Client Services Director. At Arrow, the cornerstone of our exceptional service lies in accountability and Sean holds his team members accountable for delivering outstanding service. Sean takes proactive measures to ensure Arrow maintains a robust operational infrastructure to meet the diverse security and service requirements of our clients.
- On-site Security Account Manager at the renowned Empire State Building
- Associate Degree in Business & Marketing
- Bachelor Degree in Science, Technology & Society
- Fluent in Spanish
Amy Barber
Executive Director of Corporate Compliance
BS
Recruiting highly skilled, experienced Officers and staff is a top priority at Arrow. From placing employment postings to increasing our visibility as an employer, we rely on Amy to ensure we find and retain top quality candidates dedicated to serving our partners.
- More than 20 years of customer relations and business development experience
- 10 years in corporate recruitment and Human Resources experience administration
Lou Sweet
Executive Director of Field Support Services
Licensed Private Investigator
As former Law Enforcement Officer and Security Director who eventually became a founding member of the US Department of Homeland Security, Lou’s industry experience is unmatched. Following a successful career with the Federal Government, he became certified to teach a variety of security courses and joined the Arrow Team. Lou remains an active, certified instructor in a variety of key areas while also providing Field Support services to the Arrow Team.
- Founding member, US Department of Homeland Security
- Firearms and Use of Force Subject Matter Expert (SME), NY Field Office
- Certified Instructor: ALICE Active Shooter, NY State Division of Criminal Justice Services (DCJS) General Topics and Firearms Instructor for Security Guards, Municipal Police Council General Topics (Police)
Debbie Schultz
Director of Sales Operations
With a diverse background in sales, operations and account management roles, Debbie strategically organizes our sales operations to support our business growth. We count on Debbie to keep our sales operations running while ensuring a smooth transition and onboarding of new clients.
- Deep experience working in complex corporate environments across multiple functions
- 20+ years sales and account management experience
Reginal (Reggie) Wesch
Director of Human Resources
Reginal brings a wealth of knowledge to Arrow, with over 10 years of progressive HR experience. Reginal is a Six Sigma Blackbelt, with an IT background, contributing to his analytical and process-driven eye toward development and implementation of key, value-add HR initiatives.