We Are The Service People
Our Philosophy is Simple.
Deliver our valued partners world class safety and security coupled with around the clock superior professional service.
This philosophy has helped build ARROW into one of the largest privately held security guard companies in the United States with a 97% customer retention rate and an average client relationship of over 15 years. Our dedication to customer service runs deep throughout the entire organization and is what sets us apart from the competition.
"We are consistently impressed with the level of service and security provided by the ARROW Team. They always make themselves available and work hard to show us they care."
John R., Property Manager
Services Offered
Armed and Unarmed Security Officers
Access / Egress Control
X-Ray and Magnetometer Screening
Concierge Security
Vehicle Patrol
Fire Guards
Fire and Life Safety Directors
CCTV Monitoring
Customized Training Solutions
Integrated Security Solutions
Our Management Approach
You will rest easy knowing our experienced staff are just a phone call away. Regional offices are supported by a professional management team and our executive leadership provides daily oversight of your security program.
Regional Vice President
A senior executive who provides direction and leadership to their local team including quality assurance, operational excellence, HR, recruitment and compliance.
Operations Manager
A dedicated professional who oversees your entire security operation, ensures that you receive the highest quality care at every level, and serves as your direct, local contact for service day or night.
Local Command Centers
Skilled professional Tour Commanders in charge of scheduling and 24-hour monitoring to ensure your posts are covered.
Field Inspectors / Supervisors
Licensed Supervisors serve as mobile security supervisors who conduct random quality assurance check-ins, and provide Officer mentoring and support.
Quality Assurance
At ARROW SECURITY, our goal is to provide you with the highest quality security and safety program.
We will work with you to develop a customized quality assurance program that measures your
most important KPIs and focuses on continuous improvement.
Risk Mitigation
Resource Allocation
Incident Analysis
Documented Evidence
Completed Guard Tours
Officer Accountability
Management Oversight
Program Efficiencies
Experience the ARROW Advantage
- Tailored security program approach to meet your specific requirements
- 24 / 7 / 365 customer service and constant communication with your regional team
- Rigorous vetting and hiring process that delivers skilled, professional Security Officers
- Field Inspectors / Supervisors that perform frequent, random, unannounced site inspections
- Industry leading Officer and Supervisor training through ARROW Academy
- Localized Command Centers that ensure full post coverage
- Security Management technology for incident reporting, guard touring and KPI measurement
- Officer check-in / check-out software for accurate invoicing
- Professional Officer appearance
- Hassle-free transitions
Where We Serve
Our dedicated professionals are proud to serve partners in a variety of settings and business sectors.
Construction
Transportation
Government
Hotels/Hospitality
Residential
Manufacturing
Financial
Retail
Event Security
Seamless Transitions
We take the headache out of transitioning your security provider. We use a systematic transition approach and assign a dedicated Transition Team to ensure a seamless security program launch. We understand how you value your current Officers and encourage the retention of key staff members to benefit a smooth transition. We select the best Officers, follow a 30-day checklist and conduct regular update meetings throughout the transition lifecycle.
