Arrow Perspectives: The Art (and Science) of Access Control

One of the core elements of a security program is access control – the process of managing who, and how, folks enter a building, property, facility, or any place of work. It is a fundamental security practice that helps organizations and businesses manage and reduce risks related to unauthorized access.

Most people do not give access control a second thought, but as a security service company, we think about it – a lot!

There are several common elements such as the actual entrance way, the doors or gates, locking & keycard systems, surveillance & camera systems, threat detection technology (including biometrics, x-ray, and magnetometers), and of course, the security guards.

Having a well-organized access control system is key to most businesses as the steady and seamless flow of tenants, guests and patrons is an important part of the experience. On-site security personnel can observe behaviors and detect suspicious activities that automated systems might overlook. Their presence adds an additional layer of vigilance, which enhances overall security.

Security officers assigned to access control posts should have the right training ranging from De-escalation to Incidence Reporting to Technology training, especially for high-security entrance and exit points like airports, critical infrastructure, data centers and even entertainment venues. Over our 40-year history, we have perfected the art of access control and here are some of the dozens of operational considerations that go into access control, some of which may surprise you:

1). Vertical-specific requirements: While technology can provide valuable assistance at most places, industry-customized access control protocols instituted by armed and/or unarmed officers with specialized training are often mandated, especially at places like schools and healthcare facilities. At Arrow, we offer over 400 courses through our Arrow Academy officer training library covering a range of industry-specific requirements, because every business and client is unique.

2). Verifying credentials professionally: Believe it or not, this can be one of the most common issues with a business’ access control system. That is why we only hire the right guards with the right disposition for the assignment. Trained security personnel can swiftly respond, assess the situation, and take necessary actions to mitigate risks.

3). In case of emergency: In those rare instances when an emergency strikes, are your personnel prepared to respond & react accordingly? Arrow offers one of the most comprehensive, standard-issue, training protocols for its officers. For many of our clients, this includes Active Shooter, Bomb Threat Response, Fire & Emergency Response, and dozens of other Threat-Assessment training so that our officers are prepared the moment they step onto your property.

4). All ingress & egress access: Main entrances are where most facilities concentrate their processes, but rear and service-level entrance points are just as important. Locks, CCTV and alarms are not always enough. Having a physical security officer patrol should be a standard part of the operating procedures.

Do not take access control lightly. It is a key component of a comprehensive security strategy, helping to protect both physical and digital assets. While today’s technology can offer some powerful technological solutions, on-site security guards offer human oversight and intervention, creating a robust security framework. This integrated approach ensures comprehensive coverage and a coordinated response to security events.

And that is precisely when you want to have peace of mind knowing you have the right team in place!

If you have questions about your facility’s existing access control program or are looking to implement or elevate your current program, contact us today. Our holistic physical/virtual guarding services offer a best-in-class program at an extremely reasonable value.