Effective Technology in the Management of Security Staff

For many business sectors, including property management, the prevailing view of security services is primarily that of a guard at a post. This view is no longer accurate. The fact is, technology is rapidly transforming how security operations are handled – whether in-house or contracted – while still embracing the human element.
As security concerns continue to rise, incorporating modern tools allows property managers to optimize security measures, improve operational efficiencies, and enhance the overall safety of their properties.
Emerging Security Technologies
1. Enhanced 360-degree Surveillance: Integrating technology into security operations offers property managers a significant advantage in ensuring efficient, proactive security. During lower-risk hours, for example, a security firm’s Command Center can conduct live monitoring and issue reports, thereby reducing the full-time staff needed on the property itself. Drone use has also become a more common security measure by providing real-time views of large sections of property, while enhancing the ability to monitor hard-to-reach areas such as rooftops or expansive parking lots.
2. AI-Powered Real-Time Communication: In emergencies, fast and clear communication between property management and security staff is essential to coordinating swift response. Today’s AI-powered systems allow property managers to focus resources on real threats, using video analytics to monitor suspicious activities and send alerts in real-time, while determining if an actual emergency is taking place – all before alerting staff to take action.
3. Accurate Performance Monitoring: Incident management software provide enhanced accuracy in reporting. Streamlining incident reporting and tracking across multiple properties ensures property managers can stay on top of potential security threats while also generating data for long-term improvements. In a similar vein, tracking security personnel’s activities and response times helps property managers ensure that standards are being met and areas for improvement are identified. With mobile patrol apps, security staff can log their activities, report incidents instantly, and receive updated instructions, making it easier for property managers to oversee operations remotely.
The Benefits of Technology for Property Managers
Property managers can fully realize the benefits of integrated technologies, and with the right security service provider, implement scalable solutions to help adapt to the changing needs of their properties and tenants. By leveraging advanced security technologies, property managers can significantly improve the performance of their contracted security staff, enhance tenant safety, and create a more secure, efficiently managed property environment.
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